RETURN & REFUND POLICY

Period of withdrawal

In case of a defective product our an obvious difference between the product ordered and the product delivered (difference of size, color or product), you have to return the product 15 days as from date of reception. You can ask for a refund or we can ship another one to you. Your choice !

Conditions for all return

In case of return, contact us by email prior to anything else : contact@walleriana.com. 

Returned products must be in their original packaging and must be intact. Products that have obviously been worn or damaged or products that do not respect our return policy will not be exchanged nor refund.

Returned products must be sent back with a tracking number that you commit to sharing with us. Shipping cost are your own cost*.

Where should I return the products ?

Walleriana

A l’attention de Juliette de Feraudy

26 rue Anderemarienea

64500 Saint-Jean-de-Luz.

What happens once the products have been shipped back to Walleriana ? 

After receiving the products in our premises, we inspect them. It implies that we can either accept or refuse any returned product that do not respect our return policy. 

·      In case of refusal, the product is sent back to you.

·      In case of acceptation, the product is being refund.

* What about refund of my return fees ?

* If the returned products are consistent with their original state, we can reimburse the shipping costs upon request, and providing that the shipping costs were fair and reasonable. Contact us at contact@walleriana.com.